Deming’s 14 Points of Management I’m a Deming fan, and sad that I never got to meet him or attend any of his lectures. W. E. Deming is possibly most well known for his “PDCA” (Plan-Do-Check-Act) cycle, which is actually […]
Human factors
Local Rationality “People do reasonable things given their goals, knowledge, understanding of the situation and focus of attention at a particular moment.” A fundamental premise of psychological safety is the belief that you will not be punished for making a […]
Work as Imagined vs Work as Done In last week’s newsletter about human error, we looked at why and how people make mistakes. One of the categories of error we explored was “violations”, where people don’t carry out the work as per protocol or procedure. This […]