We love to measure stuff, don’t we? Maybe it’s human nature, but we seem to have a strong desire to make the intangible tangible, and we tend (or at least many of us do) to believe in the robustness of […]
Data
Statistical Process Control and Understanding Variation In a chat with a great client this week, we got talking about different approaches to measurement and metrics. I introduced the concept of Statistical Process Control (SPC), so that’s what this week’s newsletter […]
Data Visualisation In the psychsafety.com measurement workshop we cover a lot: research ethics, quantitative/qualitative approaches, longitudinal vs cross-sectional studies, formulating research questions, survey design, and communicating our findings. As part of that, we look at data visualisation, including this classic example: The Broad Street […]
If we think about how we can apply sociotechnical theory in practice, we realise that organisational change or technological change will fail if we focus on one component (social or technical) in isolation and to the exclusion of others. We must consider how people are affected by technologies, and likewise, how technologies affect the way people behave.
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