Psychological Safety in the World Soft SkillsWhilst I’m not really keen on the term “soft skills” (because really, the soft stuff is the hard stuff), this is a good article by R...
Introduction As a result of the ever-increasing scale and complexity of healthcare systems, hierarchies and layers of management have become increasingly necessary (Kumar, 2021) These facilitate opera...
I can say whatever I want! When I met up with Amy Edmondson recently in Boston (yes, this is a humblebrag and I’m owning it!) we discussed one of the prevalent misconceptions around psychologi...
Making it safe(r) to fail in teaching By Jade Garratt, Director of Education, Iterum Years ago, I was lucky enough to teach in an amazing secondary school English department Teachers’ enthusia...
The psychological safety newsletter is now three years old! The first issue went out on February 19th, 2021 to just 139 people, and you can read it online here And this is issue 150! Over these 150 is...
Psychological Safety Case Study: The Sales Team One of the most popular requests from the newsletter feedback survey was for some case studies of psychological safety in practice, so here’s the firs...
Guest Post by Beatriz Poyton The term psychological safety is believed to have originated in 1954 by clinical psychologist Carl Rogers William Kahn has since defined psychological safety as “the sen...
Psychological Safety at Work Psychological Safety in Schools This is an excellent piece on the EdCan Network website on the importance and dynamics of psychological safety for students The authors mak...
Reflections on affordability based pricing We’ve been running open-enrolment psychological safety workshops for just over two years now, and right from the start I wanted to make sure that they were...
Civility Saves Lives If you wanted to completely destroy any psychological safety in the group, what would you do If you wanted to create a culture of fear, where nobody felt safe to speak up, suggest...
A few issues ago, we covered various kinds of retrospective – the practice of looking back and learning from work, as well as some of the conditions and requirements for effective retrospectives...
Psychological Safety at Work Lean and psychological safety Here’s a great analysis by Ben Hutchinson of a paper examining the relationship between Lean and psychological safety in construction p...
John Boyd and The OODA Loop John Boyd’s OODA loops are more than just an esoteric strategic concept; they’ve earned a huge following online and around the world In this article, ...
Telling the boss bad news twice Soon after I graduated from university with my degree in ecology, I got a job as an Experimentalist at Jealott’s Hill Research Station, Berkshire I worked in a d...
Team performance isn't the only reason that we foster psychological safety We also do it because we want people to feel fulfilled in their jobs, we don’t want people to leave a team because they don...
Psychological Safety in 2023 Thanks so much for all your support, feedback, encouragement, ideas, insights and collaboration over 2023! It’s genuinely a privilege to be able to do this work, and I a...
The Theory of Constraints (ToC) A long time ago, I read a book that profoundly changed the way I think about work That book was The Goal, written by Eli Goldratt in 1984, The story revolves around Ale...
Selection Pressure and Psychological Safety Why has it taken so long for some industries to recognise the importance of psychological safety, whilst others have been doing it for decades One possible ...
The Adaptive Cycle This is a great paper for the ecological and complexity geeks, like me The adaptive cycle: More than a metaphor Thanks to Christina Bowen for sharing The adaptive c...
The Normalisation of Deviance In previous articles we’ve differentiated error into three types: slips and lapses, mistakes, and violations This time, we’re exploring a certain type of viol...
The Whitehall Studies and The Social Gradient of Health The relationship between seniority/status and psychological safety is strong In general, we know that people holding more senior and higher stat...
The First Org Chart In 1855, Brigadier General Daniel McCallum, later to become a Civil War officer renowned for “strict precision and stern discipline” as well as for his innovative engineeri...
We cannot adequately respond to changes, incidents or threats if we’re operating at capacity And it applies to people, machines, computers, traffic and more - whether you’re running a factory floo...
15/5 Reports To manage teams in a way that fosters psychological safety requires clear communication and feedback channels Team members should have well-defined platforms to share achievements, voice ...
Stutters and Stammers I’ve written previously about my experience growing up with dyspraxia, which I was diagnosed with at an early age My dyspraxia made it difficult for me to pronounce an...
Deming’s 14 Points of Management I’m a Deming fan, and sad that I never got to meet him or attend any of his lectures W E Deming is possibly most well known for his “PDCA” (Plan-Do-Check-A...
Bad Management It’s important that we learn from our own mistakes and failures, and self-reflect in order to improve However, there’s also a lot we can learn from things others g...
Crew Resource Management In preparing for my conference talk this week, I was reading up further on the 1977 Tenerife disaster and the history of Crew Resource Management (CRM), and came across t...
Verbally Speaking Up at Work Speaking with a client this week, we surfaced an interesting organisational antipattern to psychological safety Sometimes, within an organisation, there exists a...
Reason's theory holds that most accidents can be traced to one or more of four levels of failure: Organisational influences, Unsafe supervision, Preconditions for unsafe acts, and The unsafe acts ...
