This playbook is specifically focused on practices and tools to help practitioners working in all kinds of healthcare and clinical settings. Some of the practices are specific to working with patients and families, while others will be useful for working with colleagues and other stakeholders.
This is designed to be an actionable playbook, comprising useful tools, resources and templates. Inside, you will find a healthcare-themed Empathy Mapping Canvas, a guide to carrying out Local Rationality Investigations, a clinical role Personal User Manual, and a checklist for establishing the Learning Potential of an event. Each practice is introduced along with why it might be useful, as well as some handy tips.